River Dental
According to our open methodology, this clinic scored 66.1/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 29 ranked clinics · Last checked: 8 September 2026
66.1/100
Positions by Rating Profile
- Overall Transparency & Trust#1166.1/100
- Best for Expatsnot ranked
- Best for Dental Implants#1359/100
- Best for Emergency Dental Care#1263.5/100
- Best Price Transparency#1145.4/100
- Best English-speaking Clinics#1366.3/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented No sedation or anaesthesia service is named on the clinic own pages read on 2026-09-07, and neither dentist record in the Ontario register carries a sedation authorisation for a practice at this address. [s1] [s3]
Summary
Bilingual family practice in Old Ottawa East, run by two dentists who both qualified in 1997 and both hold Ontario registrations. The site is published in English and French, documents the environmental design of the premises in detail, including digital radiography and chairside crown milling, and publishes evening opening on two weekdays. No fees are published.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 19 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website Live on 2026-09-07: HTTP 200 with the practice content in the body, with an English and a French version. [s1] | 4/4 |
| ✓ | Dentist names listed The team page names Dr. Genevieve Audet and Dr. Cynthia Simon with a biography each. [s2] | 3/3 |
| ✓ | Dentist specializations listed Both biographies state the Doctor of Dental Medicine degree, the university and the year, and the clinical areas each has trained in, including early orthodontics and aligner therapy. [s2] | 2/2 |
| ✓ | Real clinic photos Confirmed on the place page in a browser on 2026-09-08: the lead owner photograph is the practice's own reception and waiting room at 7 Oblats Avenue — its wall-map graphic and mission text, its own seating and tablet check-in station, with a member of staff in the clinic's uniform in frame. Premises and team, so the existing value is evidenced rather than inferred. [s1] [s3] [gmpb] | 2/2 |
| ✓ | Service list published Service menu grouped into preventive, restorative, cosmetic, surgical and emergency care. [s1] | 3/3 |
| ✓ | Clear contact details Address, phone 613-422-6555, e-mail info@riverdental.ca and full opening hours on the contact page; the phone matches the Google place record. [s4] | 2/2 |
| ✓ | English website version The site is published in English, with a French version alongside. [s1] | 2/2 |
| ✓ | Address and map published Full street address with postcode, a directions link and an embedded map. [s4] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Homepage, service sections, office page and contact page read on 2026-09-07: no fee list, no ranges and no fee-guide figures anywhere on the clinic site. [s1] [s4] | 0/3 |
| ✗ | Cleaning price listed No cleaning fee is published on the clinic site. [s1] | 0/2 |
| ✗ | Filling price listed No filling fee is published on the clinic site. [s1] | 0/2 |
| ✗ | Crown price listed No crown fee is published on the clinic site, including on the same-day crown material. [s1] | 0/2 |
| ✗ | Implant price listed No implant fee is published on the clinic site. [s1] | 0/2 |
| ✗ | Consultation price listed No consultation fee is published on the clinic site. [s1] | 0/2 |
| ✗ | X-ray / imaging price listed The office page describes digital radiography but publishes no fee for it. [s3] | 0/2 |
Reputation & Reviews
19 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) Read live on the place page in a browser on 2026-09-08. Unchanged from the automated reading of 2026-09-07. The star histogram — 245 five-star, 3 four-star, 0 three-star, 0 two-star and 2 one-star — sums to 250, matching the 250 in the place-page header exactly, and its weighted mean 4.956 reproduces the published 5.0. The identification question the open question raised is settled by the place record itself: this listing sits at 7 Oblats Avenue in Old Ottawa East, publishes riverdental.ca and +1 613-422-6555, and is the practice the card describes — not the same-name River Dental in Medicine Hat, Alberta that a directory search returns for the name. [gmp1] [gmpb] | 6/6 |
| ◐ | Google review volume Read live on 2026-09-08 from the place-page header, and the star histogram sums to the same figure. The card carried no count before this pass: the automated map method used in the initial data collection returns the rating but never the review count on this listing, which is why it was queued for a manual browser check. [gmpb] | 2.5/3 |
| ✓ | Review recency Newest Google review is dated 2026-08-28 (listing read 2026-09-25). [river-dental-ottawa-gbp-2026-09-25] | 3/3 |
| ✓ | Clinic responds to reviews The owner answers seven of the eight of the reviews visible on the place page on 2026-09-08. Sample: the eight reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available, so a review more recent than the newest one visible may exist. [gmpb] | 2/2 |
| ✓ | No recurring complaints One critical account is visible, an edited one-star five months old from a reviewer who booked for a friend covered by the federal Interim Federal Health Program, having found the practice on the Canadian government's own IFHP provider list and confirmed the coverage with the clinic before booking; the rest of what happened is behind Google's truncation. The owner answered it. A four-star eleven months old is otherwise complimentary about the premises and the equipment. With a single readable negative and no second account on any theme, the criterion is false. The one- and two-star mass is 2 of 250 = 0.8 %. The count is read here for the first time, so a 5.0 with no disclosed base now rests on a measured 250. Sample: the eight reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available, so a review more recent than the newest one visible may exist. [gmpb] | 2/2 |
| ✓ | No suspicious review patterns Judged on the histogram shape, the spread of dates, the variety of reviewers and the wording, on 2026-09-08. A near-wall (245/3/0/0/2 on 250) and it is disclosed as such. Against a manipulation reading: the visible dates spread from five months to five years, the accounts describe adult and paediatric treatment at different lengths, they name the principal and different hygienists, the owner answers seven of the eight including the one-star, and a genuine one-star and a genuine four-star both stand on the record unpruned. [gmpb] | 2/2 |
| ✓ | Active Facebook presence The clinic links its own Facebook page; the page was opened on 2026-09-07 and carries the name River Dental Ottawa with the city. [s1] [fb1] | 1/1 |
| ✗ | TripAdvisor presence TripAdvisor's own search index was queried in a real browser on 2026-09-10, under the clinic name and again with the city appended; it carries no listing for this practice. [river-dental-ottawa-deepen] | 0/0.5 |
| ✓ | Other review platforms Reviewed on RateMDs: the practice page has a patient review and its dentist Dr. Genevieve Audet has 20. [river-dental-ottawa-deepen-3] | 0.5/0.5 |
Medical Infrastructure
9.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray The office page states the practice uses digital radiography, which removes film developing chemicals. [s3] | 2/2 |
| ✗ | CBCT (3D imaging) The practice describes its equipment in detail on its own office page — digital radiography, chairside crown milling — and names no cone-beam scanner (read 2026-09-07). The Ontario register cannot answer here: neither dentist record lists 7 Oblats Avenue among its practice locations, so no CT Scanner Facility Permit flag exists for this address. [s3] | 0/2 |
| ✓ | Implantology The Google place record, which is the clinic own business profile, carries a dental implants provider category; the site service menu covers restorative and surgical care without naming implants. [gmp1] | 2/2 |
| ✓ | Orthodontics The service list names orthodontics and clear aligners. [s1] | 2/2 |
| ✓ | Oral surgery A surgical service section covering extractions and root canals. [s1] | 2/2 |
| ✗ | Pediatric dentistry The practice calls itself a family dentistry, but its published service tree is preventive, restorative, cosmetic, surgical and emergency care with no children or paediatric section, and the clinic own Google Business categories carry no paediatric entry. Re-read 2026-09-07. [s1] | 0/1.5 |
| ✓ | Emergency care A dental emergencies section; the Google place record also carries an emergency dental service category. [s1] [gmp1] | 1.5/1.5 |
| ✗ | Works with international patients The clinic addresses the Ottawa and Gatineau community and documents no international-patient provision. [s1] [s4] | 0/2 |
Communication & Service
5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available No WhatsApp or LINE contact is published. [s4] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The practice publishes in English and describes itself as bilingual English and French. [s1] | 2.5/2.5 |
| ✗ | Pre-visit consultation possible Online scheduling is offered, but the clinic does not offer a preliminary estimate through it. [s4] | 0/1.5 |
| ✓ | Clear service explanations Each service group has its own explanatory page. [s1] | 1/1 |
| ✓ | Convenient opening hours Confirmed on the clinic's own Google Business Profile, read in a browser on 2026-09-08: Monday 09:00–17:00, **Tuesday 08:00–19:00**, Wednesday 07:30–16:00, Thursday 09:00–18:00, Friday 07:30–14:00 and **Saturday 07:30–13:00**, Sunday closed. The clinic's own site publishes evening opening on Monday and Tuesday and a closed weekend; the Google record publishes a Saturday morning as well. Both channels support the criterion, so it stands, and the discrepancy over Saturday is disclosed rather than relied on. [s4] [gmpb] | 1.5/1.5 |
AI & Search Visibility
6 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Canada", "English speaking dentist Canada", "dental implants Canada", "emergency dentist Canada", "Canada dental clinic for expats".
| ✗ | Mentioned for: best dentist Canada Canonical visibility query best dentist Ottawa, run in the AI-visibility pass on 2026-09-07: the clinic own domain does not appear in the recorded result set. The Ottawa result set of this query is partly occupied by same-name results from Ottawa, Illinois; five of the nine recorded results are unambiguously Ottawa, Ontario, which is enough to read the clinic absence or presence. [av1] | 0/1 |
| ✓ | Mentioned for: English speaking dentist Canada Canonical visibility query English speaking dentist Ottawa, run in the AI-visibility pass on 2026-09-07: the clinic own domain riverdental.ca appears in the recorded result set. [av2] | 1/1 |
| ✗ | Mentioned for: dental implants Canada Canonical visibility query dental implants Ottawa, run in the AI-visibility pass on 2026-09-07: the clinic own domain does not appear in the recorded result set. [av3] | 0/1 |
| ✗ | Mentioned for: emergency dentist Canada Canonical visibility query emergency dentist Ottawa, run in the AI-visibility pass on 2026-09-07: the clinic own domain does not appear in the recorded result set. [av4] | 0/1 |
| ? | Mentioned for: Canada dental clinic for expats The fifth canonical query was run only for the first research city of each country in the AI-visibility pass, so no result set exists for this city: query not run in the AI-visibility pass. | 0/1 |
| ✓ | Structured data on website The site ships schema.org WebSite, WebPage, Organization and BreadcrumbList markup. [s1] | 1.5/1.5 |
| ✓ | Google indexing quality A name query on 2026-09-07 returned the clinic own domain in first place with four further own pages inside the first fourteen results, alongside its Facebook and Instagram accounts, Yelp and LinkedIn. Two unrelated Ottawa practices with river in their names also appear, which is a namesake effect rather than a gap in the clinic own indexing. [sx1] | 2/2 |
| ✓ | Dedicated service pages Individual pages exist for preventive, restorative, cosmetic, surgical and emergency care and for family dentistry. [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Haysboro Dental Care5.3 of 100View report →
- #1Beacon Hill Dental2.9 of 100View report →
- #3Hemlock Dental Clinic21 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Dr. Genevieve Audet [reg1] [s2] | General dentist; Doctor of Dental Medicine, Universite de Montreal 1997; trained in early orthodontics | RCDSO 13684 | Confirmed active on the provincial college’s public register. |
| Dr. Cynthia Simon [reg1] [s2] | General dentist; Doctor of Dental Medicine, Universite de Montreal 1997; aligner and early orthodontic therapy | RCDSO 13578 | Confirmed active on the provincial college’s public register. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
- AI & Search Visibility: Mentioned for: Canada dental clinic for expats
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://riverdental.ca/ |
|---|---|
| Phone | +1 613-422-6555 |
| https://www.facebook.com/riverdental.ca | |
| Google Maps | Map listing |
| Address | 7 Oblats Avenue, Ottawa, ON K1S 5V9, Canada |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://riverdental.ca/ | Clinic website read live: bilingual service menu, community, structured data | 2026-09-07 |
| s2 | https://riverdental.ca/meet-our-team/ | Named dentists with degrees, universities, graduation years and clinical training, and their second offices | 2026-09-07 |
| s3 | https://riverdental.ca/our-office/ | Premises description with digital radiography, chairside crown milling and own photography | 2026-09-07 |
| s4 | https://riverdental.ca/contact-us/ | Address, phone, e-mail and published opening hours | 2026-09-07 |
| gmp1 | https://www.google.com/maps/preview/place/River+Dental,+7+Oblats+Av… | Live Google place record and clinic business profile: rating, categories, pin coordinates, address, phone and website | 2026-09-07 |
| reg1 | https://www.rcdso.org/find-a-dentist/search-results?Alpha=Simon&Cit… | RCDSO public register, live query: registration number, status and primary practice for the named dentists | 2026-09-07 |
| reg3 | https://cdsa.portalca.thentiacloud.net/rest/public/facility/search/… | Provincial facility-register check evidencing that no public clinic register exists | 2026-09-07 |
| fb1 | https://www.facebook.com/riverdental.ca/ | Clinic Facebook page, opened live | 2026-09-07 |
| sx1 | search:"River Dental" Ottawa | Name query: own domain ranks first with several own pages; independent listings on Yelp, Facebook, Instagram and LinkedIn | 2026-09-07 |
| av1 | search:best dentist Ottawa | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| av2 | search:English speaking dentist Ottawa | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| av3 | search:dental implants Ottawa | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| av4 | search:emergency dentist Ottawa | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| gmpb | https://www.google.com/maps/place/x/@45.4100608,-75.6780319,17z/dat… | The clinic’s Google Maps place page, opened in a real browser on 2026-09-08. The Reviews tab (this URL) gives the headline rating, the review-count header, the five star-histogram buckets read whole from their accessibility labels, and the eight most-relevant reviews with their star values, dates, text and owner replies; the sibling Overview URL https://www.google.com/maps/place/x/@45.4100608,-75.6780319,17z/data=!4m5!3m4!1s0x4cce0541dd203aff:0xa82803b5501f9d9d!8m2!3d45.4100608!4d-75.6780319?hl=en gives the listing name, address, telephone, website, business category, the full published opening week and the lead owner photograph. The listing opens as «River Dental», category Dentist, at 7 Oblats Avenue, Ottawa ON · +1 613-422-6555 · riverdental.ca — the identifiers the card itself carries, so the place identifier resolves to this practice and not to a neighbour. | 2026-09-08 |
| river-dental-ottawa-deepen | https://www.tripadvisor.ca/TypeAheadJson?action=API&query=River+Den… | TripAdvisor's own type-ahead search endpoint, the one its search box calls, opened directly in a real browser on 2026-09-10. Queried under the clinic name alone and again with the city appended, it returns no listing for this practice; the query broadens to dental-clinic listings in other countries instead. A control query for an existing dental-clinic listing (Old Igarashi Dental Clinic, Shizuoka) returns that listing at rank 1, so the method does surface dental clinics when they are in the index. The /Search results page itself never resolves past its loading spinner for a signed-out session, which is why the search endpoint is cited. | 2026-09-10 |
| river-dental-ottawa-gbp-2026-09-25 | https://www.google.com/maps?cid=12116938874708532637&hl=en | Google listing read on 2026-09-25: rating 5 from 250 reviews; star histogram 1★ 2 / 2★ 0 / 3★ 0 / 4★ 3 / 5★ 245; newest review dated 2026-08-28; 5 of the 5 newest reviews carry an owner reply, latest dated 2026-09-18. | 2026-09-25 |
| river-dental-ottawa-deepen-3 | https://www.ratemds.com/clinic/ca-on-ottawa-river-dental/ | RateMDs, read 2026-10-02: facility page "River Dental" (Ottawa) with 1 patient review, listing Dr. Genevieve Audet at 7 Oblats Ave, Ottawa, ON, K1S 5V9, the clinic's address, with 20 reviews (4.7) | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Other review platforms checked on 2026-10-02: RateMDs practice page with its dentist's 20 reviews. |
| 2026-09-29 | Corrected 2026-09-29: review recency within 3 months (newest review dated 2026-08-28). |
| 2026-09-10 | Checked by hand in a browser on 2026-09-10: TripAdvisor carries no listing; the Yelp page now opens in a real browser, is confirmed to be this Ottawa practice and not the same-name Medicine Hat one, but carries no review, so onOtherPlatforms stays null. |
| 2026-09-08 | Checked by hand in a browser: the clinic’s Google Maps place page was opened in a real browser and read on both its Reviews and Overview tabs. Recorded from it: the rating re-verified against the star histogram, the review count (previously unknown — the automated map method never returned it), the histogram itself (245/3/0/0/2 = 250, weighted mean 4.956), review recency, the owner-reply state, the complaint reading and the manipulation reading from the eight most-relevant reviews, the lead owner photograph and the full published opening week. Fields this pass did not measure are untouched. |
| 2026-09-07 | Adversarial verification (no browser): all four mandatory sweeps run on the card; every cited URL re-fetched for liveness; the Google rating and coordinates re-read independently from the live place record and confirmed; the licensing block re-run against the province statutory register; TripAdvisor probed directly and found unreadable to an automated client. On this card, the two dentist identifications were re-grounded on the register corporate section, which prints this card exact address and telephone for the Audet and Simon professional corporation; cone-beam CT, sedation and the paediatric field were settled as checked negatives; the clinic licence citation now names the Ontario regulator. |
| 2026-09-07 | Initial data collection (no browser): clinic site read page by page in English for services, named dentists, premises, contacts, hours and fees; the live Google place record read through the automated map endpoint for rating, categories and pin coordinates; both named dentists matched in the Royal College of Dental Surgeons of Ontario public register, each corroborated by the second office their clinic biography names; a name query used for indexing quality and independent listings, with two same-name Ottawa practices noted; the four canonical visibility queries taken from the AI-visibility pass. Review count, recency and the complaint and manipulation readings are left null and queued for a manual browser check. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.