Dr. Tracey Downtown Dental
According to our open methodology, this clinic scored 58.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #23 of 29 ranked clinics · Last checked: 8 September 2026
58.9/100
Positions by Rating Profile
- Overall Transparency & Trust#2358.9/100
- Best for Expatsnot ranked
- Best for Dental Implants#2448.5/100
- Best for Emergency Dental Care#2250.8/100
- Best Price Transparency#2041.8/100
- Best English-speaking Clinics#2458.2/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
Summary
Single-dentist practice in the Calgary downtown core, opened by Dr. Tracey Mulhall in 2006. The site publishes the dentist qualifications, the named support team with photographs and a short service list built around hygiene, restorations and implants; weekday-only mornings and early afternoons are the published hours. Its Google listing is named Dr. Tracey Downtown Dental Calgary.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 18 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Medical Infrastructure: 5.5 of 15 verifiable points (missing: cBCT (3D imaging); orthodontics; oral surgery; pediatric dentistry; works with international patients)
- Communication & Service: 3.5 of 8.5 verifiable points (missing: whatsApp / LINE available; pre-visit consultation possible; convenient opening hours)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website Live on 2026-09-07: HTTP 200 with the practice content in the body. [s1] | 4/4 |
| ✓ | Dentist names listed The team page names Dr. Tracey Mulhall as the dentist and the four named support staff with their roles. [s2] | 3/3 |
| ✓ | Dentist specializations listed The biography states her Doctor of Dental Medicine degree from the University of Saskatchewan College of Dentistry and her membership of the Alberta dental association. [s2] | 2/2 |
| ✓ | Real clinic photos The team page carries individual photographs of the named staff under their own file names. [s2] | 2/2 |
| ✓ | Service list published Service menu covering hygiene, implants, night guards, restorations, fillings, crowns and bridges and facial injectables. [s1] | 3/3 |
| ✓ | Clear contact details Two phone numbers, e-mail info@drtraceymulhall.com and the suite address are published on the contact page and the phone matches the Google place record. [s3] | 2/2 |
| ✓ | English website version The site is published in English. [s1] | 2/2 |
| ✓ | Address and map published Full suite address with postcode plus an embedded map. [s1] [s3] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published The only page on the site carrying figures is a 2021 article quoting the provincial association suggested fees for examinations, from 64.24 to 101.48 Canadian dollars, and stating explicitly that these are suggestions and that fees differ between dentists. Quoting an external guide with that disclaimer is not the clinic own price list. [s4] | 0/3 |
| ✗ | Cleaning price listed No cleaning fee of the clinic own is published. [s4] | 0/2 |
| ✗ | Filling price listed No filling fee of the clinic own is published. [s4] | 0/2 |
| ✗ | Crown price listed No crown fee of the clinic own is published. [s4] | 0/2 |
| ✗ | Implant price listed No implant fee of the clinic own is published. [s4] | 0/2 |
| ✗ | Consultation price listed The examination figures on the site are the association suggestions, disclaimed as such by the clinic itself. [s4] | 0/2 |
| ✗ | X-ray / imaging price listed No radiography fee of the clinic own is published. [s4] | 0/2 |
Reputation & Reviews
18 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) Read live on the place page in a browser on 2026-09-08. Unchanged from the automated reading of 2026-09-07. The star histogram — 84 five-star, 0 four-star, 0 three-star, 1 two-star and 0 one-star — sums to 85, matching the 85 in the place-page header exactly, and its weighted mean 4.965 reproduces the published 5.0. [gmp1] [gmpb] | 6/6 |
| ◐ | Google review volume Read live on 2026-09-08 from the place-page header, and the star histogram sums to the same figure. The card held 85 and the listing has not moved since. [gmp1] [gmpb] | 1.5/3 |
| ✓ | Review recency The newest review visible is three months old, which proves the within_3_months bucket and no better. Visible dates: 3, 7 (edited) and 8 months, then 1, 1, 1, 1 and 1 years. Sample: the eight reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available, so a review more recent than the newest one visible may exist. [gmpb] | 3/3 |
| ✓ | Clinic responds to reviews The owner answers all eight of the reviews visible on the place page on 2026-09-08. Sample: the eight reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available, so a review more recent than the newest one visible may exist. [gmpb] | 2/2 |
| ✓ | No recurring complaints The listing carries no one-star rating at all; its only rating below five is a single two-star, which relevance ordering does not surface, so no critical text is readable. The one- and two-star mass is 1 of 85 = 1.2 % and the criterion is false with that one unread account disclosed. Sample: the eight reviews Google Maps renders on the place page in its own relevance order; a newest-first list was not available, so a review more recent than the newest one visible may exist. [gmpb] | 2/2 |
| ✓ | No suspicious review patterns Judged on the histogram shape, the spread of dates, the variety of reviewers and the wording, on 2026-09-08. A near-wall (84/0/0/1/0 on 85) and it is disclosed as such. Against a manipulation reading: the visible dates spread from three months to over a year, the accounts describe different treatments at lengths from one line to several paragraphs, several name the practice's hygienist and administrator as well as the principal, and the owner answers all eight individually. Separately, the clinic's own site shows a review widget reading 38 against a live base of 85 — an understatement, which is staleness rather than a claim, and it was not used as a source. [gmpb] | 2/2 |
| ✓ | Active Facebook presence The clinic links its own Facebook page; the page was opened on 2026-09-07 and carries the practice name and city. [s1] [fb1] | 1/1 |
| ✗ | TripAdvisor presence TripAdvisor's own search index was queried in a real browser on 2026-09-10, under the clinic name and again with the city appended; it carries no listing for this practice. [dr-tracey-downtown-dental-calgary-deepen] | 0/0.5 |
| ✓ | Other review platforms A dentist-directory profile carrying this practice suite address was read live on 2026-09-07; the clinic also links its own RateMDs profile, which refused an automated client. [mir1] | 0.5/0.5 |
Medical Infrastructure
5.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray The teeth-cleaning page publishes a Step 1 X-Rays section stating the practice does not perform X-rays at every appointment but needs an up-to-date image — read live on 2026-09-10. [dr-tracey-downtown-dental-calgary-deepen-2] | 2/2 |
| ✗ | CBCT (3D imaging) Cone-beam CT is named nowhere on the clinic own channel. Its service menu, technology wording and the pages carrying equipment claims were re-read on 2026-09-07 and none mentions cone-beam, CBCT or 3D imaging; the Alberta register publishes no facility data that could add to that. Recorded as a checked negative rather than as unchecked. [s1] | 0/2 |
| ✓ | Implantology Dental implants service page; the Google place record also carries dental implants provider and implants periodontist categories. [s1] [gmp1] | 2/2 |
| ✗ | Orthodontics Orthodontics is not among the services the clinic publishes. [s1] | 0/2 |
| ✗ | Oral surgery The published service menu is hygiene, implants, night guards, restorations, fillings, crowns and bridges and facial injectables; no extraction, wisdom-tooth or oral-surgery service appears on it. Re-read 2026-09-07. [s1] | 0/2 |
| ✗ | Pediatric dentistry The practice describes itself as offering preventative and restorative care for adults and families but publishes no children or paediatric service. Re-read 2026-09-07. [s1] | 0/1.5 |
| ✓ | Emergency care The site header carries a standing emergency line and the Google place record carries an emergency dental service category. [s1] [gmp1] | 1.5/1.5 |
| ✗ | Works with international patients The clinic addresses a domestic Canadian patient base and documents no international-patient provision. [s1] [s3] | 0/2 |
Communication & Service
3.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available No WhatsApp or LINE contact is published; the site offers two phone lines, e-mail and a web form. [s3] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The practice operates and publishes in English. [s1] | 2.5/2.5 |
| ✗ | Pre-visit consultation possible An appointment-request form exists, but the clinic does not offer a preliminary estimate through it. [s3] | 0/1.5 |
| ✓ | Clear service explanations Each treatment has its own explanatory page. [s1] | 1/1 |
| ✗ | Convenient opening hours Confirmed as a checked negative on the clinic's own Google Business Profile, read in a browser on 2026-09-08: Monday to Thursday 07:30–15:00, and Friday, Saturday and Sunday all closed. A four-day week ending at 15:00 carries neither an evening close nor any weekend opening. [s3] [gmpb] | 0/1.5 |
AI & Search Visibility
6 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Canada", "English speaking dentist Canada", "dental implants Canada", "emergency dentist Canada", "Canada dental clinic for expats".
| ✗ | Mentioned for: best dentist Canada Canonical visibility query best dentist Calgary, run in the AI-visibility pass on 2026-09-07: the clinic own domain does not appear in the recorded result set. [av1] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Canada Canonical visibility query English speaking dentist Calgary, run in the AI-visibility pass on 2026-09-07: the clinic own domain does not appear in the recorded result set. [av2] | 0/1 |
| ✓ | Mentioned for: dental implants Canada Canonical visibility query dental implants Calgary, run in the AI-visibility pass on 2026-09-07: the clinic own domain drtraceydowntowndental.ca appears in the recorded result set. [av3] | 1/1 |
| ✗ | Mentioned for: emergency dentist Canada Canonical visibility query emergency dentist Calgary, run in the AI-visibility pass on 2026-09-07: the clinic own domain does not appear in the recorded result set. [av4] | 0/1 |
| ? | Mentioned for: Canada dental clinic for expats The fifth canonical query was run only for the first research city of each country in the AI-visibility pass, so no result set exists for this city: query not run in the AI-visibility pass. | 0/1 |
| ✓ | Structured data on website The site ships schema.org LocalBusiness and Dentist markup. [s1] | 1.5/1.5 |
| ✓ | Google indexing quality A name query on 2026-09-07 returned the clinic own domain in first place with five further own pages inside the first fourteen results, alongside its Facebook page and third-party directory entries. [sx1] | 2/2 |
| ✓ | Dedicated service pages Individual pages exist for hygiene, implants, night guards, restorations and the facial-injectable services. [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Haysboro Dental Care5.3 of 100View report →
- #1Beacon Hill Dental2.9 of 100View report →
- #3Hemlock Dental Clinic21 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. | Notes |
|---|---|---|---|
| Dr. Tracey Mulhall [reg1] [s2] [dr-tracey-downtown-dental-calgary-cdsa-05394] | General dentist; Doctor of Dental Medicine, University of Saskatchewan College of Dentistry | CDSA 05394 | Permit number in the public register of the College of Dental Surgeons of Alberta; general dentist, permit active (checked 30 September 2026). |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
- AI & Search Visibility: Mentioned for: Canada dental clinic for expats
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.drtraceydowntowndental.ca/ |
|---|---|
| Phone | +1 403-262-4914 |
| https://www.facebook.com/DrTraceyMulhall | |
| Google Maps | Map listing |
| Address | Suite 200, 605 5 Avenue SW, Calgary, AB T2P 3H5, Canada |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.drtraceydowntowndental.ca/ | Clinic website read live: service menu, emergency line, practice since 2006, structured data | 2026-09-07 |
| s2 | https://www.drtraceydowntowndental.ca/about-us/our-team/ | Named dentist with degree and association membership, named support staff with photographs | 2026-09-07 |
| s3 | https://www.drtraceydowntowndental.ca/contact-us/ | Address, two phone numbers, e-mail and published opening hours | 2026-09-07 |
| s4 | https://www.drtraceydowntowndental.ca/how-much-dental-check-up-calg… | The only page with figures: provincial association suggested examination fees, explicitly disclaimed as suggestions | 2026-09-07 |
| gmp1 | https://www.google.com/maps/preview/place/Dr.+Tracey+Downtown+Denta… | Live Google place record: rating, categories, pin coordinates, address, phone and website | 2026-09-07 |
| reg1 | https://cdsa.portalca.thentiacloud.net/rest/public/profile/search/?… | CDSA public register, live query: permit number, type and status | 2026-09-07 |
| reg3 | https://cdsa.portalca.thentiacloud.net/rest/public/facility/search/… | CDSA facility register endpoint returning zero rows, evidencing that no public clinic register exists in Alberta | 2026-09-07 |
| fb1 | https://www.facebook.com/DrTraceyMulhall/ | Clinic Facebook page, opened live | 2026-09-07 |
| mir1 | https://dentist365.ca/clinic/643/Dr._Tracey_Downtown_Dental_-_Calga… | Independent dentist-directory profile confirming the practice and its suite address | 2026-09-07 |
| sx1 | search:"Dr. Tracey Downtown Dental" Calgary | Name query: own domain ranks first with several own pages; independent listings on Facebook, RateMDs and dentist directories | 2026-09-07 |
| av1 | search:best dentist Calgary | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| av2 | search:English speaking dentist Calgary | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| av3 | search:dental implants Calgary | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| av4 | search:emergency dentist Calgary | Canonical visibility query recorded in the AI-visibility pass | 2026-09-07 |
| gmpb | https://www.google.com/maps/place/x/@51.0483435,-114.0742301,17z/da… | The clinic’s Google Maps place page, opened in a real browser on 2026-09-08. The Reviews tab (this URL) gives the headline rating, the review-count header, the five star-histogram buckets read whole from their accessibility labels, and the eight most-relevant reviews with their star values, dates, text and owner replies; the sibling Overview URL https://www.google.com/maps/place/x/@51.0483435,-114.0742301,17z/data=!4m5!3m4!1s0x41719061c0f381df:0xff24d1442000cf59!8m2!3d51.0483435!4d-114.0742301?hl=en gives the listing name, address, telephone, website, business category, the full published opening week and the lead owner photograph. The listing opens as «Dr. Tracey Downtown Dental Calgary», category Dentist, at 605 5 Avenue SW, Suite 200, in the Callisto building, Calgary AB · +1 403-262-4914 · drtraceydowntowndental.ca — the identifiers the card itself carries, so the place identifier resolves to this practice and not to a neighbour. | 2026-09-08 |
| dr-tracey-downtown-dental-calgary-deepen | https://www.tripadvisor.ca/TypeAheadJson?action=API&query=Dr.+Trace… | TripAdvisor's own type-ahead search endpoint, the one its search box calls, opened directly in a real browser on 2026-09-10. Queried under the clinic name alone and again with the city appended, it returns no listing for this practice; the query broadens to dental-clinic listings in other countries instead. A control query for an existing dental-clinic listing (Old Igarashi Dental Clinic, Shizuoka) returns that listing at rank 1, so the method does surface dental clinics when they are in the index. The /Search results page itself never resolves past its loading spinner for a signed-out session, which is why the search endpoint is cited. | 2026-09-10 |
| dr-tracey-downtown-dental-calgary-deepen-2 | https://www.drtraceydowntowndental.ca/dental-services/dental-teeth-… | Read in a real browser on 2026-09-10 after a 16-page read of the site, which earlier passes had not gone past the home page. The page opens its cleaning sequence with 'Step 1 X-Rays' and states 'We won't perform X-rays at every appointment, but it's important for us to have an updated representation of the status of your teeth, roots, and jawbone.' The implants and fillings pages carry the same first-person usage. | 2026-09-10 |
| dr-tracey-downtown-dental-calgary-cdsa-05394 | https://cdsa.portalca.thentiacloud.net/rest/public/profile/search/?… | College of Dental Surgeons of Alberta public register (Thentia public API), search by permit number 05394: one record — Tracey Mulhall, General Dentist, status Active, no practice address published; no disciplinary action flagged. | 2026-09-30 |
Change History
| Date | Change |
|---|---|
| 2026-09-10 | Checked by hand in a browser on 2026-09-10: TripAdvisor carries no listing; hasXray moves null to true after the service sub-pages, never read before, were found to publish a Step 1 X-Rays stage in the practice’s own cleaning sequence. |
| 2026-09-08 | Checked by hand in a browser: the clinic’s Google Maps place page was opened in a real browser and read on both its Reviews and Overview tabs. Recorded from it: the rating re-verified against the star histogram, the review count, the histogram itself (84/0/0/1/0 = 85, weighted mean 4.965), review recency, the owner-reply state, the complaint reading and the manipulation reading from the eight most-relevant reviews and the full published opening week. Fields this pass did not measure are untouched. |
| 2026-09-07 | Adversarial verification (no browser): all four mandatory sweeps run on the card; every cited URL re-fetched for liveness; the Google rating and coordinates re-read independently from the live place record and confirmed; the licensing block re-run against the province statutory register; TripAdvisor probed directly and found unreadable to an automated client. On this card, the review count missing from the earlier run was read from the live place record (85), cone-beam CT and the sedation, surgery and paediatric fields were settled as checked negatives on the clinic channel, and radiography was left unchecked with its reason. |
| 2026-09-07 | Initial data collection (no browser): clinic site read page by page, including the one page carrying figures, which turned out to quote the provincial association suggested fees with an explicit disclaimer; the live Google place record read through the automated map endpoint for rating, categories and pin coordinates; the single named dentist matched in the College of Dental Surgeons of Alberta public register by unique name; a name query used for indexing quality and independent listings; the four canonical visibility queries taken from the AI-visibility pass. Review count, recency and the complaint and manipulation readings are left null and queued for a manual browser check. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.